Market Performance Standards and the Customer Journey

Trading parties that have been identified by MOSL as having individual performance issues under the MPS or OPS must develop and follow an Initial Performance Rectification Plan if requested to do so. This rectification plan should only include actions that the relevant trading party is able to control or influence.

Trading parties that have been identified by MPC as having issues meeting the milestones of their IPRP may be requested by the MPC to develop and follow a Performance Rectification Plan.

MPS 1: Retailer Partial registration. Receipt by the market operator from the retailer of partial registration application / rejection

MPS 2: Retailer Partial registration. Receipt by the market operator from the retailer of core customer data

MPS 3: Wholesaler new connection notifications for activities undertaken by the wholesaler. This applies to the “New” and “New - No Retailer specified” connection type only

MPS 4: Wholesaler - Accredited Entity new connection notifications for activities undertaken by an accredited entity. This applies to the “New” and “New - No retailer specified” connection type only, and not to “Gap Site”

MPS 5: Wholesaler Connection notifications for gap site, gap site - no retailer specified, entry change of use or entry change of use - No retailer specified. Undertaken by the wholesaler.

MPS 12 - in respect of cyclic reads for non-market meters, a wholesaler is to submit a meter read transaction within 10 business days of the meter read date contained within the transaction.

MPS 13 - biannual meter reads for non-market meters, a wholesaler must take a meter read within 140 business days of either, the go live date, the date of the last meter read or the date of the last failure.

MPS 14 - monthly meter reads for non-market meters, a wholesaler must take a meter read within 25 business days of either, the go live date, the date of the last meter read or the date of the last failure.

MPS 15 - regular meter reads for market meters, a retailer is to submit a meter read transaction within 10 business days of the meter read date contained withing the transaction.

MPS 18 - regular biannual meter reads for market meters, a retailer must take a meter read within 200 business days of either, the go live date, the date of the last meter read or the date of the last failure.

MPS 19 - regular monthly meter reads for market meters, a retailer must take a meter read within 25 business days of either, the go live date, the date of the last meter read or the date of the last failure.

MPS 6 - temporary disconnection/reconnection of a meter, wholesalers are to declare the temporary disconnection, reconnection or deregistration of a meter with two business days of the effective from date contained within the transaction.

MPS 7 - initial and final meter reads, a wholesaler is to submit either a meter details transaction, a submit meter read transaction or a meter exchange transaction within five business days of the meter read date contained within the transaction.

MPS 8 - initial and final meter reads, an accredited entity is to submit either a meter details transaction, a submit meter read transaction or a meter exchange transaction within eight business days of the meter read date contained within the transaction.

MPS 9 - initial and final meter reads, a wholesaler is to submit either a meter details transaction, a submit meter read transaction or a meter exchange transaction within ten business days of the meter read date contained within the transaction for a meter with a meter treatment type of private water or private trade effluent.

MPS 10 - initial and final meter reads, a wholesaler is to submit either a meter details transaction, a submit meter read transaction or a meter exchange transaction within two business days of the meter read date contained within the transaction in respect of X and Y reads, for activities undertaken by a wholesaler. This standard applies for meters with a meter treatment type of potable, non-potable, sewerage, private water or private trade effluent.

MPS 11 - initial and final meter reads, submit meter read transaction or a meter exchange transaction within two business days meter read date contained within the transaction in respect of X and Y reads, for activities undertaken by an accredited entity. This standard applies for meters with a meter treatment type of potable, non-potable, sewerage, private water or private trade effluent.

MPS 16 - the retailer is to submit transfer read sent within eight business days of the meter read date contained within the transaction.

MPS 17 - the retailer is to take the meter read in respect of a supply transfer within a window of two business days before and 7 business days after the registration start date.